Conditions générales de Vente & Vie privée

1. Effective Date of the General Terms and Conditions of Sale
   These general terms and conditions of sale (GTC) govern, without any restriction or reservation, all the services such as massages, treatments, and classes (hereinafter referred to as the "Services") offered by "An’massté". They apply to all clients, regardless of their status or quality, from the moment a service is booked whether online, by phone, by me​ssage (SMS, WhatsApp, Messenger) or in person. 
   Any document other than these GTC, including advertisements, brochures, flyers, etc., is purely informative about the activities offered by "An’massté" and is non-contractual.
   
   
   
   
   
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2. Intellectual Property
   • The intellectual property rights of the website www.an-masste.com, including texts, graphics, and logos, belong to Anne Platteuw.  
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   • Similarly, Anne Platteuw holds the intellectual property rights to the "An’massté" brand. Any reproduction, representation, modification, publication, adaptation, or exploitation of all or part of the "An’massté" brand or other elements of the website www.an-masste.com is strictly prohibited on any medium and in any manner, unless prior written consent is obtained from Anne Platteuw. ​​
   • Any violation of intellectual property rights may be subject to legal proceedings.
3. Incapacity
   •  In the event of the temporary physical incapacity of Anne Platteuw due to illness or accident, "An’massté" reserves the right to propose new dates for the services in consultation with the client. The client will be contacted personally by phone. No compensation can be claimed by the client in this case.  
   • If a permanent physical incapacity prevents the continuation of the services by the practitioner, any ongoing contract or engagement with the clients of "An’massté" will be terminated automatically, without any compensation being claimed from "An’massté". Deposits paid will be refunded to the client within a maximum period of 30 days following the termination of the contract.

 Specific General Conditions for Massages

1. . Cancellation of Appointments and Delays
   • Any appointment not cancelled by phone or rescheduled less than 3 days before the scheduled date will be subject to a flat fee of €35, covering the room rental costs and administrative formalities. In case of cancellation less than 24 hours before the appointment, the total amount will be due.   
   • In case of no-show without prior notice, the appointment will be considered due, and the practitioner reserves the right to refuse any future appointment. 
   • In case of a delay of less than 30 minutes, the session may be maintained, subject to a possible reduction in the duration of the treatment.
   • However, beyond 30 minutes of delay, the appointment will be cancelled and billed in full.
   • Payment for the service must be made at the beginning of the appointment either by QR code or in cash.
2. Inappropriate Behaviour, Use of Psychotropic Substances and Hygiene
   • Great importance is attached to hygiene during services. The recipient is expected to arrive clean and well-groomed to ensure a healthy and respectful environment. In case of failure to meet these obvious hygiene standards, the practitioner reserves the right to refuse treatment. In this case, the total amount of the session remains payable. Note that for shiatsu sessions, it is imperative to wear clean and flexible clothing, preferably cotton, such as pyjamas or leggings with a t-shirt, as well as clean socks. This attire allows for better practice and ensures the comfort of the recipient during the session. 
   • Any inappropriate request from you, particularly requests for services outside the strict scope of care, will result in the immediate end of the session and full payment of the practitioner's fees.
   • Any inappropriate behaviour, such as an attempt at contact, inappropriate attire, explicit or aggressive behaviour, will result in the immediate end of the session and full payment will be due, along with a potential complaint being filed. 
   • In case of consumption of psychotropic substances, such as alcohol, drugs (including cannabis), or medications altering your state of consciousness, the session may be cancelled by the practitioner and the total amount will remain due. 
   • In case of contagious illness (including: COVID, flu, ringworm, scabies, herpes, chickenpox, measles, rubella... non-exhaustive list), it is imperative to cancel your appointment and not attend the session. The practitioner reserves the right to refuse treatment to anyone showing obvious signs of contagious illness. In case of cancellation due to contagious illness, upon presentation of a medical certificate, the session fees will be waived and no charges will be incurred. In case of doubt, do not hesitate to contact Anne Platteuw.
3. Protection of Personal Data
   • During appointments, general and medical questions may be asked to provide quality and safe care. The collection of this data, such as your address, date of birth, email address, postal address, and phone number, is done with your explicit consent and you are free not to answer certain questions. This information remains strictly confidential and will only be used in the context of the care provided, communication with clients, and for continuous professional training purposes.
   • The information is kept for a period of 5 years from the date of the last treatment. However, you have the right to request the deletion or modification of your personal data at any time by sending an email to anmasste@gmail.com anmasste@gmail.com or during your appointment. 
4. Default of Payment
   • In case of non-payment of due amounts, the practitioner reserves the right not to receive you again. After a first reminder, the practitioner reserves the right to recover unpaid sums by all legal means.
5. Hygiene and Quality of Care
   • The practice is cleaned, disinfected, and ventilated between each patient. Each patient has clean linen (sheets, towels, hand towels, covers…). 
   • The products used are rigorously selected for their quality and safety for human health and the environment. The composition of these products is available upon request.
   • The practitioner is committed to complete honesty and transparency and to answering your questions in a strictly professional context. 
   • Professional liability insurance has been taken out with Ethias. 
   • In no case do the advice provided during treatments substitute for medical advice. They are strictly preventive and focus on lifestyle, dietary hygiene, and the promotion of well-being.

Specific General Conditions for Yoga Classes

1. Reservations, Delays, and Cancellations
   • Classes must be booked online. Participants who have made a reservation have priority over those who show up without a reservation. The number of participants is limited to a minimum of 4 people and a maximum of 12 people.    
   • Any class booked and not cancelled at least 12 hours in advance may be charged.
   • Any booking of an individual or group session can be cancelled by An’massté up to two hours before the scheduled time by phone or email to the participant(s).  In case of cancellation by An’massté, the class will not be counted.
   • Private classes must be booked in advance by contacting Anne Platteuw by phone or whatsapp. The availability of these classes depends on Anne Platteuw’s schedule and the availability of the room. It is recommended to plan private classes with reasonable notice to ensure adequate availability. 
   • Punctuality is essential for the smooth running of yoga classes. Participants are requested to arrive 5 minutes before the scheduled time to prepare their equipment. In case of a delay of more than 15 minutes, access to the class may be denied. This measure aims to avoid disrupting the class in progress and to minimise the risk of injury that could result from practicing without prior warm-up. Thank you for your understanding and cooperation.
2. Validity of the 10-Class Card
   • The card is valid for 4 months from its first use. It can be extended in case of a medical certificate or for compelling reasons. 
   • In case of interruption on your part without valid reason, the card is non-refundable.
   • The validity of compelling reasons is left to the discretion of An’massté.  The 10-class card is strictly personal. However, it can be used to invite a relative during your participation in a class. It cannot be transferred or resold. 
3. Medical Certificate and Liability 
   • The participant acknowledges having a perfect understanding of the nature of the physical exercises practiced in the yoga classes offered by An’massté, and certifies on their honour that their physical constitution and state of health allow them to participate in these physical activities.
   • The participant releases An’massté, its managers, and members from any claim or legal action related to injuries or damages caused in any way whatsoever resulting from or in connection with the activity performed. The participant agrees to assume all risks and consequences related to the yoga activity.
   •  In any case, the participant undertakes to inform An’massté of their medical history and to provide a medical certificate less than three months old when required. If the medical certificate indicates that the participant is not fit to practice yoga, An’massté reserves the right to terminate the contractual relationship without notice or compensation towards the participant, who will be refunded for unused services. 
4. Safety Instructions
   • An’massté’s liability cannot be engaged in case of an accident resulting from non-compliance with the safety instructions given by the instructors, or from the inappropriate use of equipment or other facilities.  
5. Hygiene
   • For hygiene reasons, each participant is requested to bring their own equipment for classes, including a yoga mat and a water bottle. It is also recommended to bring any other equipment or accessory that the participant may find useful, such as blocks, straps, a blanket, etc. 
   • To ensure a clean and respectful environment, each participant is expected to maintain basic hygiene during yoga classes. It is recommended to use a clean towel on the yoga mat to avoid direct contact with the surface. Additionally, it is advisable to bring a personal towel to wipe off if necessary. These simple practices contribute to the well-being of all participants and the smooth running of sessions. 

These GTC are subject to Belgian law. In case of disputes, the parties agree to seek an amicable solution before any legal action. Failing that, any dispute related to the interpretation, execution, or validity of these GTC will be subject to the exclusive jurisdiction of the courts of Brabant Wallon.Entrée en application des conditions générales de vente

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